PhilW

Joined: 03 Aug 2006 Posts: 421
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Posted: Thu Jul 22, 2010 8:52 am Post subject: Marks and Spencers Jeans Dont Buy them! |
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Or shares In MKS for that matter.
My partner bought a pair of jeans in March and has washed them 12 times yet they still leek blue dye. Unfortunately these have permanently stained one of our £1200 leather recliner chairs. The jeans have also stained a leather handbag.
M&S refuse to give a refund on the jeans even though they are clearly NOT FIT FOR PURPOSE or of MERCHANTABLE QUALITY. I wrote to Marc Bolland and my letter was passed on to a TOM SMITH in Bolland's "Executive Office. He requested we return the jeans to him which we did. Just seven days later they were returned to us along with a letter from TOM SMITH stating he cannot find "any evidence of a manufacturing fault" and that M&S refuse a refund on the jeans and make no mention of a ruined chair!
So much for customer care and service.
Dont buy from this rubbish company is my advice. They have changed and very soon others will feel the same and the share price will plummet. The clothes are expensively priced rubbish imports and the food aint what it used to be best go to WAITROSE! |
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